Information we may collect

We collect information from you if you contact us with an enquiry or submit a form on our website. The information we collect can include your name, address, email address, phone number – and any other information provided to enable us to respond to your enquiry.

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Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy policy, and in line with UK data protection law which includes but may not be limited to the Data Protection Act 2018, the UK General Data Protection Regulations (UK GDPR) and the Privacy and Electronic Communications Regulation (PECR)

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This notice provides information concerning the processing activities for Marmalade Trust charity registration number 1174217. 

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What information do we collect about you?

We collect information about you when you fill in an online form to:

• Sign up for email updates

• Contact us

• Complete surveys or provide feedback.

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This information may include:

• Identifiers including name, role and organisation

• Contact details including email address

• Demographic information such as postcode.

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We also collect information on your website usage through cookies,  if your browser accepts them. Our website features tracking software – this means that if you're a logged-in user, have filled an online form or have previously clicked a link in one of our emails, we may link your website usage information (such as pages visited, IP address, browser and device used) to other information we hold about you, such as your name and organisation.

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When you contact us by email, letter or on the phone, we may also record this information on our customer relationship management system to help us process your request efficiently.

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How do we use your information?​

We collect information about you for: 

• Managing your account;

• Internal record keeping;

• To improve our website and communications;

• We may occasionally send communication regarding events, opportunities or other information that we think you may find interesting; using the email address which you have provided if you have chosen to receive such emails from us.

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We use information collected from your website visits to personalise your future visits and to improve the experience we provide to our online users. For example, information like the browser and device you are using helps us to maintain usable and accessible websites for all our audiences.

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We also use your information to help us develop products and services that you need, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.

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Where do we store your information?

Security and encryption​​

The personal information which we hold will be held securely in accordance with our internal security policy and the law.  We have put in place suitable procedures to safeguard and secure the information we collect online.

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We take great care to ensure that our websites operate at the highest security levels and that our suppliers are committed to best practice in digital security. All personal information and financial data is encrypted in transmission. However, the security of data transmission via the internet can never be 100% guaranteed, and data transmission is at your own risk.

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Cookies​

What are cookies and how do we use them?
The use of cookies is common practice on modern websites. A cookie is a small text file which is placed on your computer’s hard drive by a website. When you visit one of our websites, your browser checks to see if it has any cookies for it and sends the information contained in those cookies back to the site in order to tailor and improve your experience.

Our cookies record things like whether you are currently logged into your website account, to ensure you’re given the right access on each page. They make sure the display settings you’ve selected before (for example, preferred language) – or the settings associated with your account permissions – are activated correctly.
We also use third-party cookies to track how our websites are used, as well as to carry out our advertising and marketing sited the site before or whether you are a new visitor. They also help us measure how people use our website so we can improve the way we provide information.

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Third-party cookies​​

When you visit our website, we use cookies on your device to help us better understand who our users are and how they use our websites. This information enables us to:

• measure our sites' effectiveness

• improve our content and user experience

• make our website more useful and relevant to your interests

• promote our services and resources more usefully online

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For example, we use Google Analytics cookies to collect anonymous usage and visitor behaviour information – this includes:

• IP address

• operating system

• browser type

• pages visited

• links you click on

• services you purchase.

Google Advertising cookies help us understand the demographics and interests of our users so we can better meet their needs. 

To find out more about how the third parties referred to above use cookies and how to opt out of them, please review their privacy policies. You can also follow the links below:

> Google Analytics opt-outs

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Email cookies​

Our emails and websites contain cookies to tell us whether emails are opened and verify any clicks through to links within an email. We use this information to help us understand how an email campaign has performed, what types of emails and content our users find interesting, and what actions our users took, so we can improve our email campaigns in the future and make our emails more relevant to you.

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Can I refuse cookies?​

Yes, you can. We use the CookieHub cookie consent management system to manage cookies on our website. When you first access the site you can set your preferences. If you refuse cookies, you will still be able to access the site.

Across all of our sites, you can use your browser settings to disable cookies. Different browsers offer different levels of control – for example, you may be able to accept certain cookies and reject others, such as third-party cookies.

If you refuse cookies please be aware our websites may not work smoothly for you and there will be certain parts that won’t function correctly.

You can delete the cookies stored on your computer at any time.

 

More information

For further information about cookies, including how to manage your cookie settings, you can visit www.allaboutcookies.org.
For a full list of the cookies we use and what they do, please email info@marmaldetrust.org

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Email marketing

If you have opted-in to hear about Marmalade Trust’s products and services, we will send you information which may be of interest to you. You have a right to stop us from contacting you for marketing purposes at any time. You can do this in several different ways:

• All our marketing emails contain unsubscribe links

• Contact us at any time to request a change to your marketing preferences.

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The lawful basis for processing your personal data

We are required to identify a lawful basis with which to process your personal data. For marketing, it may be your consent. Sometimes we may have a legal obligation to process personal data. On other occasions, we may process the data in the legitimate interest of Marmalade Trust. We may undertake a balancing test to ensure this is appropriate. You may object to such processing.

Where Marmalade Trust processes your personal data it may rely upon a contractual obligation and may retain such data for up to 6 years. Marmalade Trust may send you marketing communications concerning services and products you have previously purchased or have shown an interest in. You may stop such communications at any time.

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How long do we keep your information?

We do not keep your information for longer than necessary. We keep information for up to six years due to legal and contractual requirements, and we delete all other personal information from our customer relationship management system if we have had no contact with you for three years.

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Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can:

• Email info@marmaladetrust.org

• Write to Marmalade Trust, Unit 2.3 St Paul’s Learning Centre, Bristol, BS2 8XJ

We will not charge you for this service unless the request is ‘manifestly unfounded or excessive or repetitive’.

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Keeping your information up to date

We want to make sure that any personal information we hold about you is accurate and up to date. You can contact us to update, correct or remove information you think is inaccurate.

 

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Sharing your information with other organisations

Marmalade Trust will not sell your information to any third party. We may share your information with third parties where we have a legal duty to do so or to provide you with a service you have asked for. For example, we use secure third-party partners to process financial transactions. We have contracts in place with all third-party suppliers to ensure they are obligated to treat our customer’s personal data in compliance with the UK data protection law.

If Marmalade Trust is acquired by a third party, personal data held by Marmalade Trust will be one of the transferred assets.

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Other websites

Our websites contain links to other websites not run by Marmalade Trust. This privacy policy only applies to Marmalade Trust websites so when you link to other websites you should read their own privacy policies.

 

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Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1 May 2023.

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Your rights

Data protection regulations give you clear rights over how your data is used by us. You can find out more details about your rights by visiting the Information Commissioner’s Office website’s section on individual rights.

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You also have the right to report concerns or complain about our handling of your data to the Information Commissioner’s Office. Details of how to do this can be found on its website.

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Your right to complain

If you are concerned about the way Marmalade Trust are processing your personal data, you have the right to complain. You may do this by contacting us using the following details:

• Email info@marmaladetrust.org

• write to Marmalade Trust, Unit 2.3 St Paul’s Learning Centre, Bristol, BS2 8XJ

• Or you may complain to the regulator of information rights in the UK the Information Commissioner’s Office (ICO). You can find more details on their website.

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Who we are and how to contact us

Marmalade Trust is registered in England as a charitable company limited by guarantee no. 1174217 and a registered company limited by guarantee no. 10879370.

If you have any questions about our privacy policy or information we hold about you, you can:

• Email info@marmaladetrust.org

• Call 07566 244788

• Write to Marmalade Trust, Unit 2.3 St Paul’s Learning Centre, Bristol, BS2 8XJ

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This privacy policy was last updated on 1 May 2023