Become a Marmalade Companion.

Are you empathetic and good at talking on the phone? Just 30 minutes of your time each week could make the world of difference to someone on their own. 

As a Marmalade Companions Volunteer, you'll make a huge difference to the happiness and wellbeing of one (or two) of our members from January 2022 to May 2022. We'll match you with someone who would love to hear a friendly voice on the telephone once a week for about 30 minutes. Most importantly, you'll support your companion in discovering lasting connections in their community by signposting them to local activities and services (social prescribing).


Who will you be matched to?

Our Marmalade members vary in age and ability, but all experience social isolation and/or loneliness. Most find that health problems or limited mobility impact their ability to go outside, and some have barely been able to leave their homes since the COVID-19 pandemic began.

"I'm always so grateful when the phone rings! I never leave the house and I have no family, so life is the same day in and day out. Our cheerful conversations brighten my day and give me something to look forward to." - Beryl, 75 



What will the role involve? 

We're looking for people who have excellent listening skills and enjoy a good phone call. You'll need to be able to show your companion respect, patience, empathy and understanding. It's essential that you:

  • Are over 18

  • Have an up-to-date DBS certificate or willing to complete a DBS check

  • Provide two suitable references

  • Can commit to making a 30-minute call at an agreed time each week over a 20-week period

  • Attend two online training sessions (covering safeguarding, confidentiality and social prescribing).

Untitled design (15).png

You'll also need to be:


  • Friendly and respectful – you may be the only person the member is in contact with so a kind and understanding approach would be welcome.

  • A good listener - members may share personal details about their lives. An empathetic approach, and the ability to help people identify their own needs by listening to what they are telling you is really important. 

  • Reliable – it is important to build a relationship on trust by contacting the member at an agreed time. 

  • A good communicator – you may have to have some difficult conversations with members.

  • Based in the Southwest of England - this is desirable not essential.

Commitment required


January 2022

  • Attend a virtual training on what to expect, safeguarding, confidentiality and data protection.

  • You will also be informed of your member’s name and contact details. You can then call them to introduce yourself and discuss when you will have your weekly telephone conversations.

  • Telephone your member at least once a week for a chat. Pre-arrange a time the week before, so that your member knows when to expect your call

How to apply

Please complete the application form below and we'll aim to get back to you within 21 days. Your patience is appreciated as we are a small team. If you have any queries about the roles please contact Fiona or Helen, our Volunteer Coordinators:, 07566 244 788.

Join us on Christmas Day 2021

If you would like to do EVEN more … we would love for you to consider becoming one of our Christmas Cheer Event Volunteers, which involves supporting those on their own this Christmas.